Services Terms and Conditions

Effective Date: 15 August 2025

These Service Terms and Conditions (“Terms”) outline the rules, responsibilities, and expectations that apply when you engage VASNOV for web development, digital solutions, or related services. By using our services, you agree to comply with these Terms, which are designed to ensure clarity, fairness, and mutual understanding. We encourage you to read them carefully so you know exactly how we work, what you can expect from us, and what we expect from you.

These Terms constitute an agreement between VASNOV (Visionary Application Network for Operational Value), operating digitally through its sole domain www.vasnov.com (hereinafter referred to as the “Service Provider”), and the undersigned individual or entity (hereinafter referred to as the “Client”).

Whereas the Service Provider is an independent service entity not registered under any national corporate, LLP, or partnership statute, and operates solely through digital means of communication including but not limited to email, telephone, and web-based messaging platforms;

And whereas the Client has expressed interest in engaging the professional services of the Service Provider and, by commissioning such services or initiating payment, thereby affirms full and irrevocable agreement to the terms and conditions herein articulated;

It is hereby agreed as follows:

  1. Scope of Services
    • The Service Provider shall perform services in strict accordance with the predefined scope of the Client’s selected package—Basic, Standard, or Premium.
    • All deliverables are to be construed as final, save for minor amendments explicitly enumerated in the package description. Full or partial redesigns are not included under any tier.
    • Substantial deviation from the agreed-upon direction, including requests for added features or revisions beyond minor modifications, shall be treated as out-of-scope and invoiced accordingly.
    • Verbal or informal communication, including phone and WhatsApp correspondence, shall be deemed as valid, binding, and representative of Client approval unless challenged in writing.
    • The Client must review and respond to each project deliverable within five (5) business days of receipt. In the absence of written objection, the deliverable shall be deemed approved.
    • The Service Provider retains full and exclusive discretion to select the programming languages, libraries, design frameworks, animations, and third-party tools used in the development process.
    • The Service Provider reserves the right to utilize any content management system (CMS), including but not limited to WordPress, Drupal, Joomla, or proprietary/custom CMS platforms, as deemed technically and strategically appropriate for the Client’s deliverables.
    • The Service Provider shall not be bound by any specific timeline or deadline unless expressly agreed upon in writing. The Service Provider retains sole discretion over the duration of the development process and shall not be liable for any delay in delivery.
    • The Service Provider shall not be held responsible for any form of loss, damage, or liability incurred by the Client due to downtime, technical error, human error, third-party interference, natural disaster, cyberattack, or any other unforeseen circumstance affecting the availability, performance, or integrity of the services rendered.
  1. Client Content and Legal Responsibility
    • The Client shall bear sole and absolute responsibility for the legality, accuracy, and licensing of all content—including but not limited to text, images, video, and data—supplied to or published via the Service Provider.
    • The Service Provider disclaims all liability for content-related legal matters, including copyright infringement, false claims, privacy violations, and any breaches of third-party rights.
    • The Client acknowledges that VASNOV has no obligation to verify the authenticity or legal standing of any content provided, and further indemnifies the Service Provider from any resulting claim or dispute.
    • The Client accepts full legal liability for content compliance with applicable domestic and international laws.
    • If at any stage the Service Provider determines that the Client intends to use the website for fraudulent, illegal, impersonating, or malicious purposes, or that the content requested to be published is factually false or misleading, the Service Provider may immediately terminate the project and/or take down the website without prior notice or refund.
  2. Domain Registration
    • Domain registration, where included as part of a service package, shall be limited to a maximum value of INR ₹1,600 for a one-year term, inclusive of all taxes and charges.
    • Premium, aftermarket, or non-standard domains shall not be covered and must be purchased at the Client’s own cost.
    • If the Client has previously acquired a domain independently, no refund, credit, or adjustment shall be made in lieu of domain cost.
    • Ownership and administrative control of any domain shall be transferred to the Client only upon full and final settlement of all outstanding dues.
  3. Hosting and Infrastructure
    • Any server or hosting service included in a package shall be shared and provided on a non-dedicated basis. No guarantees are made concerning the allocation of system resources such as RAM, bandwidth, or processing power.
    • Hosting is granted for a period of one (1) calendar year unless explicitly stated otherwise. All renewals are subject to additional charges.
    • The Client shall not be granted root, or administrative access to the hosting environment under any circumstances.
    • The server shall be fully managed and controlled by the Service Provider. The deployment of code, configuration, setup, and all server-related activities shall be exclusively carried out by the Service Provider.
    • The server shall be used solely for deploying the services and deliverables described in the purchased package. Under no circumstances may the server be used for other websites, applications, or unrelated services.
    • In the event the Client chooses to terminate the service and unhost the website, the server shall not be used for any residual purpose by the Client.
    • If the Client requests that hosting be performed on a third-party server or their own infrastructure, this shall not entitle the Client to any discount or adjustment in the package price. Additional charges will apply for setup, deployment, and ongoing support.
    • No inclusive technical support shall be provided on third-party servers. Any assistance requested by the Client for work outside the Service Provider’s infrastructure shall be billed as per prevailing hourly support rates.
    • The Service Provider reserves the right to reject or refuse the publication, storage, or processing of any files, data, content, or digital assets provided by the Client if, in the Service Provider’s sole judgment, such material is excessively large, technically harmful, abusive of server or hosting resources, likely to degrade performance, or poses a risk to the hosting environment or any infrastructure component.
    • This includes but is not limited to oversized videos, high-resolution uncompressed files, executables, or any media that may strain I/O operations, exceed fair usage limits, or compromise the integrity of the server.
    • In such cases, the Client shall be solely responsible for sourcing alternative methods to host or deliver such content externally, and no liability shall arise against the Service Provider for refusal to accommodate such requests.
    • Video hosting is not included in the server provided under any package. The Client is solely responsible for acquiring and paying for third-party video hosting solutions. Any request to integrate such third-party video hosting shall be treated as an additional service and charged separately.
  4. Third-Party Integrations
    • The Service Provider may utilize or configure third-party services (e.g., SMTP/email providers, payment gateways, APIs) solely for the purposes of integration, with all operational and ongoing costs borne by the Client.
    • The Service Provider’s role is restricted to configuration and deployment of such services; responsibility for maintaining service agreements, compliance, usage costs, and licensing lies exclusively with the Client.
    • The Service Provider shall not be held accountable for performance degradation, price increases, service downtimes, or termination of such third-party offerings.
  5. Intellectual Property Rights
    • All design artifacts, source code, scripts, and digital assets created during the project shall remain the sole and exclusive intellectual property of the Service Provider unless otherwise agreed in writing.
    • Upon full payment, the Client shall be granted a non-transferable license to use the final delivered product solely for its intended functional purpose.
    • Under no condition shall the Client gain ownership or usage rights to the underlying source code, frameworks, templates, or proprietary logic unless explicitly purchased under a separate contract.
    • The Service Provider reserves the right to display completed work in portfolios, case studies, or promotional channels unless a prior non-disclosure request is submitted and accepted in writing.
  6. Confidentiality and Exclusivity
    • All pricing details, technical strategies, methodologies, and communications shall be treated as confidential and proprietary to the Service Provider.
    • The Client shall not disclose, publish, or share any project-related material with third parties, including but not limited to freelancers, competitors, and procurement agents.
    • No project shall be conducted through intermediaries or third-party brokers unless expressly authorized by the Service Provider in writing.
  7. Pricing and Refunds
    • All monetary terms stated are denominated in Indian Rupees (INR) and shall apply universally irrespective of the Client’s geographic location.
    • All costs associated with currency conversion, international wire transfers, payment gateway charges, and local taxes applicable in the Client’s country shall be borne solely by the Client.
    • The Service Provider maintains a strict no-refund policy. Once payment is received and project work has commenced, no refund—partial or full—shall be granted under any circumstance.
  8. Termination of Services
    • The Service Provider reserves the unconditional right to terminate the engagement in the event of non-payment, hostile communication, abuse, prolonged inaction, or misuse of the project scope.
    • In the event of such termination, no refund shall be payable, and any unreleased deliverables may be withheld until all dues are cleared.
  9. Dispute Resolution and Jurisdiction
    • The Client agrees that any dispute arising under or in connection with this Agreement shall be subject to resolution solely via internal written communication channels.
    • The Client irrevocably waives the right to initiate proceedings in any court of law or tribunal. Should legal resolution become unavoidable, the sole jurisdiction shall lie with the courts located in Gaya, Bihar, India, and governed by applicable Indian law.
  10. Relationship Between the Parties
    • Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, fiduciary relationship, or employment arrangement between the Service Provider and the Client.
    • The Service Provider is engaged as an independent contractor and retains exclusive control over the manner and means of delivering the services specified in this Agreement.
    • The Client shall have no authority to bind or represent the Service Provider in any form or capacity, nor shall the Service Provider bear any responsibility for the conduct, obligations, or representations made by the Client to third parties.
    • This Agreement does not create any exclusivity between the parties, and both the Client and the Service Provider are free to engage in similar agreements with other parties unless otherwise explicitly agreed in writing.
  11. Consequences of Termination
    • Upon termination of this Agreement, whether initiated by the Client or by the Service Provider, the Client shall immediately forfeit access to all development files, server infrastructure, backend environments, and unreleased deliverables.
    • No refunds, partial or full, shall be issued in the event of termination once development work has commenced.
    • Any outstanding dues or pending invoices shall remain immediately payable by the Client.
    • The Service Provider shall have no obligation to deliver any partially completed work or source code unless explicitly agreed in writing.
    • The Client shall not utilize or attempt to repurpose any design, concept, code, or materials developed by the Service Provider prior to termination without express written authorization and appropriate compensation.
    • Any post-termination assistance or handover services requested by the Client shall be considered out-of-scope and subject to new billing at prevailing hourly rates.
  12. Enforceability and Acceptance
    • By initiating payment or confirming engagement via electronic or verbal communication, the Client affirms unqualified acceptance of all terms contained herein.
    • The lack of a physical signature shall not void or diminish the legal enforceability of this Agreement.
  13. No Service Level Commitment
    • This Agreement does not constitute a Service Level Agreement (SLA), and the Service Provider makes no guarantees regarding system uptime, response times, availability, or ongoing maintenance or support obligations beyond what is expressly stated.
    • All services shall be rendered on a best-effort basis and are subject to the Service Provider’s discretion, technical feasibility, and availability.
    • No communication, written or oral, shall create any implied warranty or performance guarantee unless explicitly incorporated into this Agreement in writing.